Heat and Hot Water
Heat Interface Unit (HIU)
Metropolitan is your heating, cooling and hot water supplier and they are responsible for generating this at their Energy Centre before it is delivered to your home through their network.
You shall be supplied with a heating service provided by a low carbon site wide District Heating system. The source of heat shall be from an on-site dedicated Energy Centre. The estate’s heating system shall provide heat via a site district pipework network system emanating from the energy centre and terminating at a heat interface unit located within the Service/ Utility Cupboard of each apartment.
The heat Interface unit shall be the responsibility of the occupier and is the demarcation point between the Landlord system and the occupier. Each HIU shall have heat meters to give the Estate’s management team the capability of providing metering and billing services.
The Heat interface unit shall then provide space heating to the underfloor system and instantaneous hot water to the domestic and sanitary appliances.
Underfloor heating shall have their main manifold located in the utility cupboard and thermostatic controls to provide comfortable levels of heating within each habitable area.
Metropolitan is your heating and hot water supplier. They are responsible for generating the hot water at their Energy Centre before it is delivered to your home through their network. Metropolitan Maintains the network up to and including the HIU in your home.
As the homeowner, it is your responsibility to maintain and repair the heating equipment in your home beyond Metropolitan’s HIU. This includes your taps, radiators, underfloor heating, thermostats, and programmers.
The HIU has been set to work automatically and should not be tampered with.
Please refer to the Metropolitan Welcome Brochure for further information on their services, including billing and payment options.
Metropolitan
Underfloor heating
Your home has been fitted with a screed embedded ‘wet’ underfloor heating system throughout (except bathrooms where the underfloor heating is electric) arranged in zones and controlled from a central manifold located in the utility cupboard.
With this system the floor itself becomes the heat emitter and the heating of the room is from the floor up. The radiant heat provided by a floor system will take a little time to reach the required temperature but will give a comfortable heat.
The underfloor heating works by circulating hot water through a series of pipes that are plaid under the floor to gently heat the surface of the floor. The underfloor heating manifold is in your Utility cupboard.
Please be advised that we have provided you with a 100mm exclusion zone from the skirting to where the underfloor heating system begins. Under no circumstances should you drill holes in the floor as this will potentially damage the pipes and cause a leak.
Maintenance
Your underfloor heating system requires virtually no routine maintenance. However, it is recommended that you check the pressure at the gauge on the manifold every few months. This should read between 1 and 2 bar.
If the pressure is low, it can be topped up using the ‘quick fill’ hose below your HIU. It is advised that this is carried out by a qualified plumber.
Hot Water
You shall be supplied with a heating service provided by a low carbon site wide District Heating system. The source of heat shall be from an on-site dedicated Energy Centre. The estate’s heating system shall provide heat via a site district pipework network system emanating from the energy centre and terminating at a heat interface unit located within the Utility Cupboard of each apartment.
The Heat interface unit shall then provide space heating to the underfloor system and instantaneous hot water to the domestic and sanitary appliances.
Underfloor heating shall have their main manifold located in the utility cupboard and thermostatic controls to provide comfortable levels of heating within each habitable area.
As the homeowner, it is your responsibility to maintain and repair the heating equipment in your home beyond Metropolitan’s HIU and also the CIU. This includes your taps, radiators, underfloor heating, thermostats, and programmers.
The HIU and CIU and all equipment up to the unit located in your utility cupboard is the responsibility of Metropolitan. This also includes the servicing of the unit which is covered within the service charge paid to Metropolitan.
Please refer to the Metropolitan Welcome Brochure for further information on their services, including billing and payment options.
Fan Coil Unit
The fan coil units serving your living area and bedrooms provide comfort cooling to your home via the grilles in the ceilings. They can be controlled via the thermostat in each room.
The units themselves are situated above the ceiling void and can be accessed via the access hatches in the ceiling. The filters at the back of the fan coil units should be cleaned annually.
Thermostats
These are the thermostatic controls located in each room, to adjust the temperature setting to each individual space. Note that the temperature indicator is a guide and does not always reflect the temperature in all rooms since it is highly dependent on the air temperature near the sensor. Adjust the thermostat to a comfortable temperature increasing and decreasing the temperature accordingly.
The thermostats installed in your home, will operate both the underfloor heating and comfort cooling units. You will find one of these controls in every room of your home, bar the bathrooms and ensuites which are controlled via the main controller in the living room. To operate this device, use the plus or minus temperature controls to set your preferred temperature. The heating or cooling will then come on and go off in the order to maintain the temperature you have set.
From this device you can also set the timer to program your underfloor heating. This controller sets the program/timer to when you wish the heating to come on in your apartment. The temperature itself can be manually adjusted in the thermostats installed in each of your rooms. Note that the temperature indicator is a guide and does not always reflect the temperature in all rooms since it is highly dependent on the air temperature near the sensor. Please adjust the thermostat to a comfortable temperature increasing and decreasing the temperature accordingly.
You will also be able to control your underfloor heating and comfort cooling via your smart phone or tablet by downloading the ‘Zennio Remote’ app. Please see the Zennio Remote user guide for further information.
If you have any problems setting your thermostat whilst in your home, please do not hesitate to contact your Customer Relations team.
More information on controlling your heating and cooling can be found in the manufacturer’s user guide.
Towel radiators
Wall mounted electric towel rails are installed within the bathrooms. These are operated by an on/off switch located in the hallway for the main bathrooms and in your bedroom wall for en-suites.
They are provided to warm the towels so the temperature will be lower than standard radiators as they are designed.
Mechanical Ventilation Heat Recovery System (MVHR)
The ventilation system installed in your home uses a centralised fan unit to draw stale, moist air and odours from your rooms and removes it through ceiling mounted grilles. This stale air is then replaced with clean, fresh air from outside. As the stale air is extracted, a heat exchanger within the unit transfers up to 90% of the heat into the supply air entering the home.
The ventilation system should be left to run continuously on the normal setting 24 hours a day. The system will automatically boost to a higher extract rate when one of the control devices is activated. A manual boost switch is also provided if a higher level of ventilation is required at any other time. For further information, please refer to the manufacturer’s instructions.
Filters should be cleaned every 3- 6 months and replaced every 12 months. The system should be serviced annually. Please ensure you do not tamper or adjust the ceiling vents.
As the homeowner, it is your responsibility to ensure Maintenance and Servicing is carried, out as and when required, in line with the manufacturer’s instructions.